Social media corporations should delete the accounts of customers who abuse different folks on-line, says Rob Earnshaw.
But the former Wales striker mentioned this should additionally go hand in hand with educating those that inflict such abuse.
Earnshaw was reacting after Wales gamers Ben Cabango and Rabbi Matondo had been racially abused on Instagram after Wales’ 1-0 win over Mexico on Saturday.
“It’s something very serious and it’s not new,” Earnshaw advised BBC Radio Wales Breakfast.
“The difficulty is always there’s not only one thing that we can do, there’s small little parts we can all do, and we can all build towards making it better and eradicating it.
“That’s the most important factor is, we will all do these steps.”
Police are investigating the abusive messages sent to Cabango and Matondo, with Stoke City winger Matondo criticising Instagram, while the Football Association of Wales says it is “disgusted by the racial abuse”.
Facebook, which owns Instagram, says it has permanently removed the accounts from which the messages were sent and is “dedicated to doing extra”.
“Thierry Henry [the France and Arsenal great] just lately made a terrific level that, particularly on social media – if that is one platform we’re concentrating on – you possibly can have a look at it in the identical manner they have a look at copyrights, deleting accounts when this stuff are voiced on this adverse manner that they are put down immediately,” said Earnshaw, who scored 16 goals in 59 games for Wales.
“That’s a technique, but we have to proceed this as a extremely, actually severe case as a result of it is simply throughout.
“That’s the first step, because I don’t think social media companies have looked at this and said, ‘okay, we will do something’ and they continue to do something.
“They have a look at different areas but they’ve not checked out this thus far, that is the very first thing if any person has obtained an account that’s to particularly abuse folks in numerous methods – not simply racism – they need to clamp down on that to delete these accounts.
“Number one that’s the first step, but we have to make sure we continue to educate people as well, because it’s the people behind it that’s the key, we have to educate them and teach people that these things are wrong.
“There’s been some nice work, some actually good issues which have come from specializing in it over the past yr and that is what now we have to proceed to do.”